Terms & Conditions

Sub-Zero & Wolf UK

Terms of Trading


1        Price

1.1       The price quoted excludes VAT (unless otherwise stated).  VAT will be charged at the rate applying at the time of delivery.

1.2       Our quotations and or the price stated in our company literature or on our website (www.subzero-wolf.co.uk) will expire upon the publication of a new price list in any of our company literature or on our website. It is the responsibility of the customer to obtain updated price lists which are available upon request.

1.3       The price quoted excludes delivery (unless otherwise stated).

1.4       Unless otherwise stated, the price quoted is an illustrative estimate only and the price charged will be our price current at the time of delivery.

1.5       Rates of tax and duties on the goods will be those applying at the time of delivery.

1.6       At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.

2        Delivery

2.1       All delivery times quoted are estimates only.

2.2       If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however: 

2.2.1    you may not cancel if we receive your notice after the goods have been dispatched; and

2.2.2    if you cancel the contract, you can have no further claim against us under that contract.

2.3       If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

2.4       We may deliver the goods in instalments.  Each instalment is treated as a separate contract.

2.5       We may decline to deliver if:

2.5.1    we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or

            2.5.2    the premises (or the access to them) are unsuitable for our vehicle.

3        Risk

3.1       The goods are at your risk from the time of delivery.

3.2       Delivery takes place either:

3.2.1    at our premises (if you are collecting them or arranging carriage); or

3.2.2    at your premises or address specified by you (if we are arranging carriage).

3.3       You must inspect the goods on delivery.  If any goods are damaged or not delivered, you must write to tell us within five days of delivery or the expected delivery time.  You must give us (and any carrier) a fair chance to inspect the damaged goods. 

4        Payment terms

4.1       You are to pay us in cash or in cleared funds on or prior to delivery, unless you have an approved credit account.

4.2       If you have an approved credit account, payment is due no later than 30 days after the date of our invoice unless otherwise agreed in writing.

4.3       If you fail to pay us in full on the due date we may:

            4.3.1    suspend or cancel future deliveries;

4.3.2    cancel any discount offered to you;

4.3.3      charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998;

  1. calculated (on a daily basis) from the date of our invoice until payment;

b.   before and after any judgment (unless a court orders otherwise);

4.3.4      claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and

4.3.5      recover (under clause 4.7) the cost of taking legal action to make you pay.

4.4       If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment.  We may do any of those at any time without notice.

4.5       You do not have the right to set off any money you may claim from us against anything you may owe us.

4.6       While you owe money to us, we have a lien on any of your property in our possession.

4.7       You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs, including legal costs on a full indemnity basis and the cost of instructing a debt recovery agency to recover a debt due to us if any) following any breach by you of any of your obligations under these terms.

5        Title

5.1       Until you pay all debts you may owe us: 

            5.1 1    all goods supplied by us remain our property;

5.1.2    you must store them so that they are clearly identifiable as our property;

5.1.3    you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;

5.1.4    you may use those goods and sell them in the ordinary course of your business, but not if:

                        a.         we revoke that right (by informing you in writing); or

                        b.         you become insolvent.

5.2       You must inform us (in writing) immediately if you become insolvent.

5.3       If your right to use and sell the goods ends you must allow us to remove the goods.

5.4       We have your permission to enter any premises where the goods may be stored:

            5.4.1    at any time, to inspect them; and

5.4.2    after your right to use and sell them has ended, to remove them, using reasonable force if necessary.

5.5       Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.

5.6       You are not our agent.  You have no authority to make any contract on our behalf or in our name.

6        Display Goods


6.1       Where goods are sold as display goods, being goods supplied at a substantially discounted rate for the sole purpose of displaying the goods in shows rooms and other means by which the goods are exhibited to the public, the payment received by us is deemed to be part payment for the full non-discounted price and full payment will be due upon the occurrence of one of the following events:


            6.1.1    A petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up where you are a company;


6.1.2    An application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you where you are a company;


6.1.3    Where you are a company and a floating charge holder over your assets has become entitled to appoint or has appointed an administrative receiver or a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets;


6.1.4    Where you, being an individual, are the subject of a bankruptcy petition or order;


6.1.5    One of your creditors attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 days;


6.1.6    Any event occurs, or proceeding is taken, with respect to yourself in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clauses 6.1.1 to and including clause 6.1.5.;


6.1.7    You suspend or cease, or threaten to suspend or cease, to carry on all or a substantial part of your business.


6.2       Subject to clause 6.1 full payment for the display goods will be waived on the third anniversary of the invoice date and until such time:


            6.2.1    All goods supplied by us will remain our property;


6.2.2    You must store them so that they are clearly identifiable as our property;


6.2.3    You must insure them against the risks for which a prudent owner would insure them for their full insurance value and hold the policy on trust for us;


6.2.4    You must inform us immediately in writing of one of the events in clauses 6.1.1 to and including 6.1.7 occurs;


6.2.5    We have your permission to enter any premises where the display goods may be stored:


      At any time to inspect them; and


                           After your right to sue them and sell has ended, to remove them, using reasonable force if necessary


6.2.6    We have the right to take legal proceedings to recover the full sale price of the display goods should you not pay us by the due date.

7        Warranties

7.1       We warrant that the goods:

7.1.1    comply with their description on our order confirmation form; and

7.1.2    are free from material defect at the time of delivery (as long as you comply with clause 7.3).

7.2       We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.

7.3       If you believe that we have delivered goods that are defective in materials or workmanship, you must:

7.3.1    inform us (in writing), with full details, as soon as possible; and

7.3.2    allow us to investigate (we may need access to your premises and product samples). 

7.4       If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 7.3) in full, we will (at our option) repair the goods or replace the goods or refund the price.

7.5       We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent, including (as examples only);

7.5.1      direct financial loss, loss of profits or loss of use; and

7.5.2      indirect or consequential loss

7.6       Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £5,000,000.

7.7       For all other liabilities not referred to elsewhere in these terms our liability is            limited in damages to the price of the goods.

7.8       Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

7.9       Nothing in these terms affects or limits our liability for fraudulent misrepresentation.

8        Specification

8.1       If we prepare the goods in accordance with your specifications or instructions you must ensure that:

8.1.1      the specifications or instructions are accurate;

8.1.2    goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and

8.1.3    your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.

8.2       We reserve the right;

8.2.1    to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and

8.2.2    to make without notice any minor modifications in our specifications we think necessary or desirable.


9        Return of goods

9.1       We will accept the return of goods from you only:

            9.1.1    by our prior agreement (confirmed in writing);

9.1.2    on payment of an agreed handling charge (unless the goods were defective when delivered); and

9.1.3    where the goods are as fit for sale on their return as they were on delivery.

10      Export terms

10.1     Clause 10 of these terms applies (except to the extent that it is inconsistent with any written agreement between us) where we supply the goods over an international border or overseas.

10.2     The ‘Incoterms’ of the International Chamber of Commerce which are in force at the time when the contract is made apply to exports, but these terms prevail to the extent that there is any inconsistency.

10.3     Unless otherwise agreed, the goods are supplied ex works our place of manufacture.

10.4     Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.

10.5     You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.

10.6     We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).

11      Cancellation

11.1     You may not cancel the order unless we agree in writing (and clauses 2.2.2 and 11.2 then apply).

11.2     If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.

11.3     We may suspend or cancel the order, by written notice if:

11.3.1  you fail to pay us any money when due (under the order or otherwise);

11.3.2  you become insolvent;

            11.3.3  you fail to honour your obligations under these terms.

12      Waiver and variations

12.1     No failure of delay by us in enforcing any of our rights shall constitute a waiver of any of our rights.  No waiver shall be effective unless in writing signed by us.

12.2     No variation of these terms is binding unless:

            11.2.1  made (or recorded) in writing;

            11.2.2 signed on behalf of each party; and

            11.2.3  expressly stating an intention to vary these terms.

12.3     All orders that you place with us will be on these terms (or any that we may issue to replace them).  By placing an order with us, you are expressly waiving any terms you may have to the extent that they are inconsistent with our terms.

13      Force majeure

13.1     If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.

13.2     Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.

14      General

14.1     English law is applicable to any contract made under these terms.  The English courts have non-exclusive jurisdiction.

14.2     If you are more than one person, each of you has joint and several obligations under these terms.

14.3     If any of these terms are unenforceable as drafted:

14.3.1  it will not affect the enforceability of any other of these terms; and

14.3.2  if it would be enforceable if amended, it will be treated as so amended.

14.4     We may treat you as insolvent if:

            14.4.1  you are unable to pay your debts as they fall due; or

            14.4.2  you (or any item of your property) become the subject of:

a.         any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);

b.         any application or proposal for any formal insolvency procedure; or

c.         any application, procedure or proposal overseas with similar effect or purpose.

14.5     All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.

14.6     Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business.  All such notices must be signed.

14.7     No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.

14.8     The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorised representative and either:

14.8.1  contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or

14.8.2  which expressly state that you may rely on them when entering into the contract.

14.9     Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing.  That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.

14.10   You may not assign your rights.


15      Business privacy policy

15.1     This privacy policy sets out how Sub-Zero & Wolf UK uses and protects any information that you give when you use this website.

15.2     Sub-Zero & Wolf UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

15.3     Sub-Zero & Wolf UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2012

16     What we collect

16.1     We may collect the following information:

  1. name
  2. contact information including email address
  3. demographic information such as postcode, preferences and interests
  4. Credit/Debit card details
  5. other information relevant to customer surveys and or offer or events


17      What we do with the information we gather

17.1     We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


18      Security


18.1     We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

19      How we use cookies


19.1     A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as and individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

19.2     We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

19.3     Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

19.4     You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



20      Links to other websites

20.1     Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


21      Controlling your personal information


21.1     You may choose to restrict the collection or use of your personal information in the following ways:
  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at dsutton@subzero-wolf.co.uk.
  3. we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

21.2     You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sub-Zero & Wolf UK Data Information, 6B Imprimo Park, Lenthall Road , Debden Essex IG10 3UF

21.3     If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.